Booking policy
To confirm your safari, trekking, beach safari or any other activities, kindly deposit 25% of the total amount as per invoice within 7 days to book and confirm your trip. If this amount is not paid, the booking will be considered as unconfirmed booking.
– For last-minute booking 1 – 15 days prior, 100% of the total amount as per invoice is required to confirm your booking.
Payment policy
– Kiwoito Africa Safaris has bank accounts only in Arusha, for Tanzania trips.
Before making payment, please ensure that you check the details carefully or you copy the details to avoid errors when transfer the money to help your fund transfer to be successful to avoid any inconvenience to both sides.
– Should you wish to pay directly by credit card, here’s the link to transfer the money easily https://payments.pesapal.com/kiwoitoafricasafaris
Kiwoito Africa Safaris bank accounts are as follows
1.BANK ACCOUNT DETAILS FOR CURRENCY IN US DOLLARS
ACCOUNT NAME: KIWOITO AFRICA SAFARIS LIMITED
ACCOUNT NUMBER: 3002211894842
ACCOUNT CURRENCY: USD SWIFT
TRANSFER DETAILS BANK NAME: EQUITY BANK
SWIFT CODE: EQBLTZTZ
BRANCH CODE: 3002
BANK CODE: 047 TRI
CODE: 047-00
SWIFT CODE MONEY TRANSFER DETAILS
2.NMB BANK ACCOUNT DETAILS FOR US DOLLAR CURRENCY
ACCOUNT NAME – KIWOITO AFRICA SAFARIS
ACCOUNT NUMBER – 42810007632
BANK NAME – NMB BANK PLC
SWIFT CODE (8 characters) – NMIBTZTZ
ACCOUNT CURRENCY USD
NMB BRANCH – ARUSHA BUSINESS CENTRE
Bank address – P.O.BOX 9213, OHIO STREET, DAR ES SALAAM
COUNTRY CODE +255
Branch code – 428
BANK TELEPHONE +255 27 254 5741
- BANK ACCOUNT DETAILS DTB FOR EURO CURRENCY
BANK NAME – DIAMOND TRUST BANK
BRANCH NAME: ARUSHA CITY BRANCH
SWIFT CODE: DTKETZTZ
ACCOUNT NAME – KIWOITO AFRICA SAFARIS
ACCOUNT NUMBER – 0253965001
ADDRESS: 23100 ARUSHA-TANZANIA
CANCELLATION POLICY
Any cancellation or amendment should be sent via our email address ([email protected]) or WhatsApp number (+255769222238) for our reference. The most important thing is to share the cancellation policy prior with your valued guests to protect both parties.
Below is our cancellation policy according to seasons;
(i) CANCELLATION BY GUESTS
- HIGH SEASON – DECEMBER-FEBRUARY, JULY-OCTOBER
– 90 DAYS PRIOR TO ARRIVAL – NO CANCELLATION CHARGE
– 60 DAYS PRIOR TO ARRIVAL – 50% CANCELLATION CHARGE
– 45 DAYS PRIOR TO ARRIVAL – 75% CANCELLATION CHARGE
– 30 DAYS PRIOR TO ARRIVAL – 100% CANCELLATION CHARGE
– NO-SHOW – 100% CANCELLATION CHARGE
- DURING LOW SEASON – APR – MAY, 1 NOVEMBER – 15 DECEMBER
– 60 DAYS PRIOR TO ARRIVAL – NO CANCELLATION CHARGE
– 45 DAYS PRIOR TO ARRIVAL – 50% CANCELLATION CHARGE
– 14 DAYS PRIOR TO ARRIVAL – 100% CANCELLATION CHARGE
– NO-SHOW – 100% CANCELLATION CHARGE
(ii) CANCELLATION BY US
– In the event that we cancel your trip due to an unexpected problem beyond our control, including illness, political instability or war, for the safety of our guests, we will refund 100% of the amount deposited.
If there are any problems, please let us know and we will do our best to resolve the situation. If you do not cancel your safari, you may amend the dates prior to avoid cancellation charges.
Before making the payment, don’t forget to call us on the following number: +255 787 91 00 28 / + call/WhatsApp +255769222238 call/WhatsApp to double-check in case of any problems or assistance on how to proceed with the payment.
Please note that:
when paying, we do not have an IBAN in Tanzania, but a SWIFT-CODE,should you wish to pay through your bank account.
Not all hotels and lodges have strict cancellation policies, so please let us know before you visit the hotels and lodges on your itinerary to see if they have flexible cancellation policies.
We advise you to take out Travel Insurance before you leave so that you are covered in the event of unexpected events.